At Axira, we value our customers and strive to provide a seamless shopping experience. We understand that sometimes a product may not meet your expectations or needs. That’s why we offer a flexible and customer-friendly return policy to ensure your satisfaction. Read on to learn more about how you can easily return or exchange a product when shopping at Axira.
Our Return Policy Guidelines
- Eligibility for Returns
- Items must be returned within 7 days of delivery.
- The product must be unused, unworn, and in its original packaging with all tags and labels intact.
- Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.
- Products Eligible for Return & Exchange
- Clothing & Fashion Items: Panjabis, hijabs, and other apparel must be in their original condition without stains, odors, or alterations.
- Dry Fruits & Dates: Only unopened and sealed packages can be returned in case of a quality issue.
- Attars & Wellness Products: Must remain sealed and unused due to hygiene and safety concerns.
- How to Initiate a Return
- Contact our customer support team via our website, AxiraShop.com, or social media channels.
- Provide your order details and reason for return along with images (if applicable).
- Our team will review your request and guide you through the return or exchange process.
- Refund & Exchange Process
- Upon receiving and inspecting the returned product, we will process your request within 5-7 business days.
- If eligible, you can choose between a refund, store credit, or exchange for another product.
- Refunds will be issued via original payment method or mobile banking.
- Non-Returnable Items
- Gift cards, promotional items, and discounted products are non-returnable.
- Personalized or customized products cannot be returned unless defective.
Why Shop with Confidence at Axira?
- Customer-Centric Approach: We prioritize your satisfaction and make returns simple and stress-free.
- Quality Assurance: Our products go through rigorous quality checks to ensure the best experience.
- Transparent Policies: No hidden terms—our return process is straightforward and fair.
We appreciate your trust in Axira and are committed to making your shopping experience smooth and enjoyable. For any queries regarding returns, feel free to contact us anytime. Happy Shopping!
